Privacy Policy
Rare Agricultural Products LLP
This Privacy Policy explains how RARE AGRICULTURAL PRODUCTS, LLP collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your “Personal Data”). This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights. RARE AGRICULTURAL PRODUCTS, LLP manifests its commitment to privacy and data protection by embracing the following principles. RARE AGRICULTURAL PRODUCTS, LLP uses Personal Data lawfully, fairly, and in a transparent manner. RARE AGRICULTURAL PRODUCTS, LLP collects no more Personal Data than necessary, and only for a legitimate purpose. RARE AGRICULTURAL PRODUCTS, LLP retains no more data than necessary or for a longer period than needed. RARE AGRICULTURAL PRODUCTS, LLP protects Personal Data with appropriate security measures. 1. Personal Data. 2. Non-personal Data. Principles This policy applies only to information collected on the Site. We collect two types of information from visitors to our websites: First, you must register an account with www.rareagriculturalproducts.com for data to be collected. Data that is collected includes you e-mail address, name, cart contents and order history. Other data that may be collected are in accordance with standard privacy policy procedures and we do not store personal payment information. This information is not accessible to the website host, owner or members of Rare Agricultural Products, LLP. “Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a purchase. “Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information. To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access www.rareagriculturalproducts.com. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Usage Data We may use and store information about your location if you give us permission to do so. We use this data to improve and customize your shopping experience. You can enable or disable location services when you use our Service at any time by way of your device settings. Other data that may be stored include location data. We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. RARE AGRICULTURAL PRODUCTS, LLP uses the collected data for various purposes: To provide and maintain our service To notify you about changes in policies and order details To provide customer support To gather analysis or valuable information so that we can improve our Site and services To monitor the propriety of Site usage To detect, prevent and address technical issues To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those products that you have already purchased or enquired about unless you have opted not to receive such information The Personal Data that we collected from you is generally stored within a country of the European Union or the European Economic Area (“EU/EEA”), or the United States of America (“USA”), but may also, whenever necessary, be transferred to and processed in a country outside of the EU/EEA or USA. Any such transfer of your Personal Data will be carried out in compliance with applicable laws and without undermining your statutory rights. Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. RARE AGRICULTURAL PRODUCTS, LLP will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. We will hold on to your information as long as you continue to be a RARE AGRICULTURAL PRODUCTS, LLP customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe. Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your Personal Data may be shared with suppliers and subcontractors (processors and sub-processors) carrying out certain tasks on RARE AGRICULTURAL PRODUCTS, LLP’s behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes. Data Access The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. To ensure data security; Under certain circumstances, RARE AGRICULTURAL PRODUCTS, LLP may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Data Disclosure: RARE AGRICULTURAL PRODUCTS, LLP may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legally verified subpoena by a law enforcement agency. Legal Requirements You have the right to request information about the Personal Data we hold on to at any time. You can contact RARE AGRICULTURAL PRODUCTS, LLP and we will provide you with your Personal Data via e-mail. Right to access Whenever RARE AGRICULTURAL PRODUCTS, LLP processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us. Right to portability You have the right to request rectification of your Personal Data if the information is incorrect, including the right to have incomplete Personal Data completed. Right to rectification Your Data Protection Rights To comply with a legal obligation To protect and defend the rights or property of RARE AGRICULTURAL PRODUCTS, LLP, to prevent or investigate possible wrongdoing in connection with the Site, to protect the personal safety of users of the Site or the public, to protect against legal liability www.rareagriculturalproducts.com, and Rare Agricultural Products, LLP. You have the right to erase any Personal Data processed by RARE AGRICULTURAL PRODUCTS, LLP at any time except for the following situations: Right to erasure You have the right to object to the processing of your Personal Data that is based on RARE AGRICULTURAL PRODUCTS, LLP’s legitimate interest. RARE AGRICULTURAL PRODUCTS, LLP will not continue to process the Personal Data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims. Your right to object to processing based on legitimate interest you have an ongoing matter with Customer Service you have an open order which has not yet been shipped or partially shipped you have an unsettled debt with RARE AGRICULTURAL PRODUCTS, LLP, regardless of the payment method if you are suspected or have misused our services within the last four years your debt has been sold to a third party within the last three years or one year for deceased customers your credit application has been rejected within the last three months if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes www.rareagriculturalproducts.com and RARE AGRICULTURAL PRODUCTS, LLP to your website address and your company name. This section applies only to RARE AGRICULTURAL PRODUCTS, LLP customers who are California residents and supplements the details provided in our Privacy Policy and contains the information that the Californian Consumer Privacy Act (“CCPA”) requires us to make available to customers. Any terms defined in the CCPA have the same meaning when used in this notice. CCPA Privacy Information You have the right to request that RARE AGRICULTURAL PRODUCTS, LLP restricts the process of your Personal Data under the following circumstances: Right to restriction We may collect the following personal information about you when you use our Site: Collected Information if you object to processing RARE AGRICULTURAL PRODUCTS, LLP’s legitimate interest, RARE AGRICULTURAL PRODUCTS, LLP shall restrict all processing of such data pending the verification of the legitimate interest. if you have claimed that your Personal Data is incorrect, RARE AGRICULTURAL PRODUCTS, LLP must restrict all processing of such data pending the verification of the accuracy of the Personal Data. If the processing is unlawful, you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead. If RARE AGRICULTURAL PRODUCTS, LLP no longer needs the Personal Data, but it is required by you to defend legal claims. www.rareagriculturalproducts.com and RARE AGRICULTURAL PRODUCTS, LLP state that you can find more information about the personal information we collect and how we collect it in the section above titled “Data Use”. We collect your personal information for the business purposes described above in the section titled “Data Use”. The CCPA defines a “business Personal Information Use identifiers such as a name, address, unique personal identifier, email, phone number, your device’s IP address, software, and identification numbers associated with your devices protected classifications, such as gender commercial information such as records of products or services purchased, obtained, or considered by you Internet or other electronic information regarding your browsing history, search history, the web page visited before you came to our Site, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information your geolocation, to the extent you have configured your device to permit us to collect such information audio recordings of your voice if you call us, as permitted under applicable law professional or employment-related information if required and provided inferences about your preferences, characteristics, behavior, and attitudes. www.rareagriculturalproducts.com and Rare Agricultural Products, LLP purpose” as the use of personal information for the business’s operational purposes, or other notified purposes provided the use of personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or another operational purpose that is compatible with the context in which the personal information was collected. We may disclose your personal information to an organization for business purposes. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organization to keep that personal information confidential and not use it for any purpose except performing the contract with us. We disclose your personal information for business purposes to the categories of third parties listed above in the section titled “Data Access”. Sharing Personal Information If you are a California resident, you have rights in relation to your personal information; however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of personal information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the personal information, your account with us, or the security of our network systems. Right Against Discrimination You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for your use of www.rareagriculturalproducts.com and RARE AGRICULTURAL PRODUCTS, LLP from exercising your right to know, delete, or opt-out of sales. Right to Know You have the right to request in writing: a list of the categories of personal information, such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties' direct marketing purposes, the names and addresses of all such third parties. Right to Delete You have the right to request us to delete any personal information we have collected from you or maintain about you, subject to certain exceptions. To assert your right to know or your right to delete your personal information, please contact according to the ‘Exercise Your Rights’ section below. You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request. In addition, you have the right to request: the categories of personal information we have collected about you the categories of sources from which personal information is collected the business or commercial purpose for the information collection the categories of third parties with whom we have shared personal information the specific pieces of personal information we hold about an individual. To confirm your identity, we may ask you to verify personal information we already have on file for you. If we cannot confirm your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud prevention purposes. Right to Opt-Out of Selling You have the right to opt-out of having your personal information sold. We do not sell your personal information. In addition, California Civil Code Section 1798.83 permits customers of RARE AGRICULTURAL PRODUCTS, LLP who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Please allow 30 days for a response. To make such a request, contact us according to the ‘Exercise Your Rights’ section below. We take data protection very seriously and therefore we have dedicated Customer Service personnel to handle your requests in relation to your rights stated above. You can always reach them at info@rareagproducts.com or sales@rareagproducts.com
Refund and Return Policy
Payment, shipping, and returns
We ship to the lower continental United States with many of our products, shipped for free. Orders to Alaska, Hawaii and U.S. territories will incur a shipping fee. Orders will be checked for the state of residency of their recipient before being shipped. Before items are shipped, we ensure that the products are approved by your state department of agriculture for the items in your card. The products will be packaged and shipped at the warehouse of their respective distributor and shipped to your home, office, farm, or business directly. Each order is packed with love, so please allow 3-7 business days for your order to be processed, packed, and delivered.
We accept all major credit cards and PayPal. Note that all prices on our site are listed in USD.
If you are not completely satisfied with your purchase, please contact us, and we’ll discuss the return options.
Rare Agricultural Products, LLP
Rare Agricultural Products Online Store
www.rareagriculturalproducts.com
Refund and Return Policy
The policies related to refunds and returns are as follows and will not be modified unless expressly given in written communication and signed by the managing partner of Rare Agricultural Products, LLP.
Refunds are available for liquid fertilizer, herbicide, pesticide, soil amendments, seed treatment, fungicide, insecticide and agrichemical products, except for the products that are expressly notated on their online description that refunds are NOT available.
* Time - How much time from purchase does a user have to request a refund
Customers have 20 days to request a refund, and the products must be received at the original shipping location warehouse within 30 days of the original date that the product is received. In other words, if the product is received on 1/1/2025, the customer will have until 1/20/2025 to request a refund and it is the responsibility of the customer to ensure that the product is shipped and received at the shipping location by 1/30/2025. There will be no exceptions to this rule unless expressly written as such by the managing partner of Rare Agricultural Products, LLP. In order to secure a refund, customers must e-mail sales@rareagproducts.com and put Order Refund in the subject line. If you do not receive a response within 3 business days, resend the e-mail and contact Rare Agricultural Products at the contact number listed on the main website.
It is the responsibility of the customer to check the contents of the package they receive, when they receive it, to ensure that it is accurate, in working condition, meets the volume they purchased and is free from defects or nonfunctional abnormalities. If there is a product that has a dent in the plastic container, but is otherwise functional, we will not take that product back. If there is a hole in a box or bag and the product has spilled out, such that it is unusable under practical circumstances without product loss, we will assess the situation and grant a refund to ensure customer satisfaction.
* Method of refund
Rare Agricultural Products, LLP seeks to establish and maintain excellent customer service throughout the process of doing business. Upon approval of a refund, the customers will be given a refund confirmation number. If the product was damaged in shipping beyond repair or use, we will provide a shipping label, and it is the responsibility of the party that is returning the product to send the product to the shipping warehouse at or before the 30-day return policy has expired. We will refund the original method of payment if possible and in cases where it may not be possible, i.e. card number has changed, been reported lost/stolen, or customer requests another card be refunded, we will issue a store credit for the cost of the original item minus a $15 restocking fee for items under $500, a $50 restocking fee for items under $1,000, a $100 restocking fee for items under $10,000 and a $300 restocking fee for items under $50,000. All items or returns over $50,000 will be subject to a $600 restocking fee
* Product condition - Must the item be new in box/unopened/like new in order to return?
The return will be affected by the severity of the product issue. If it is determined that the product is still useable, it will be at the discretion of the company owner to determine if store credit will be extended for the condition of the product. Products that have leaks coming from the bottom of the bottles or from places that cannot be adequately resealed, will be left with the recipient. Please do not attempt to mail us a product that is leaking when you receive it, unless personal care is taken to reseal the container and ensure that it will not leak on the return trip. We ask that you take a photo or send a short video of the product in question before sending it back so that we can confirm whether it is worth the effort to do so. For those products that are able to be sent back with no issues with leakage or breaking, we will accept those products upon confirmation. For the Wettable Dry Granules, powders and other products that change composition when touched by water, those products will only have a 2-day turnaround time to submit a return request. These are products that may be left in the rain, in the field during overhead irrigation or easily wasted. We will not accept returns due to customer negligence on these or any other product.
* Refund contact info - How would a user initiate a return - using a form on the site, by calling a number, anything else.
To initiate a return, e-mail sales@rareagproducts.com and put RETURN/REFEND PRODUCT in the subject line. Put a detailed explanation of the product’s name, size (2.5 gal, gal, 5 lb bag, 8 oz bag, etc.) and a description of the condition of the product upon receipt. Please include a photo or a short video of the product in question.
* Charges, if any - Does the user need to pay return shipping, a restocking fee, or any other charges
$15 restocking fee for items under $500, a $50 restocking fee for items under $1,000, a $100 restocking fee for items under $10,000 and a $300 restocking fee for items under $50,000. All items or returns over $50,000 will be subject to a $600 restocking fee